Help Desk Ticket - IT Support
Help Desk Information
Ottoville Technology Help Desk
The Ottoville Local Schools Technology Department provides support for classroom learning, student devices, and district tools including ParentSquare and ProgressBook. We use a centralized help desk system to make sure every request is logged, tracked, and resolved quickly.
Important Notice for Parents & School Guests:
If you are a parent, guardian, or community member, please do not use the online web portal. The portal login is reserved strictly for school-issued @ottovilleschools.org accounts, so personal email addresses (such as Gmail or Yahoo) will not work.
Instead, please send an email directly to support@ottovilleschools.org. Sending an email automatically creates a support ticket in our queue, and our technology team will follow up directly with you.
How to Get Help
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District Staff & Students (Online Portal or Email):
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Online Portal: Sign in with your district Google Workspace account (
@ottovilleschools.org) to view ticket history, submit new requests, and track real-time resolution status. -
Email Submission: Send an email directly from your school Google account to support@ottovilleschools.org to automatically generate a help desk ticket.
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Parents, Community & School Guests (Email Only):
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Email Submission: Email your request directly to our support inbox at support@ottovilleschools.org. Please include your full name, your student's name (if applicable), and a brief description of the issue. A ticket will automatically be created in our queue.
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Quick-Reference (Staff & Guest)
Staff & Teachers
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Method: Staff & Student Help Desk Portal, Email (support@ottovilleschools.org), or In-Person.
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Examples: BenQ interactive displays, printing, account permissions, software licensing, and classroom hardware troubleshooting.
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How to submit: Log into the Staff & Student Help Desk Portal using your district Google account, email support@ottovilleschools.org directly from your school inbox, or stop by the technology office to talk in person.
Students
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Method: Staff & Student Help Desk Portal, Email (support@ottovilleschools.org), or In-Person.
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Examples: Chromebook screen or keyboard damage, charging issues, and login troubleshooting.
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How to submit: Log into the Staff & Student Help Desk Portal using your school Google login, email support@ottovilleschools.org from your student account, or visit the technology office during school hours.
Parents & School Guests
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Method: Direct Email to support@ottovilleschools.org.
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Examples: ParentSquare account access or notifications, ProgressBook Parent Access, or technical questions regarding student hardware.
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Required email details:
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Parent/Guardian full name and phone number.
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Student full name and grade level (if applicable).
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Description of the issue or error encountered.
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